Frequently Asked Questions (FAQs)

Your Questions, Answered: Telurvision Solutions FAQs

General Questions

1. What is Telurvision Solutions?
Telurvision Solutions is a remote customer contact center and international recruiting firm headquartered in Atlanta, Georgia. We specialize in connecting businesses with top remote agents globally, providing flexible and effective customer service solutions and training

2. What services does Telurvision Solutions offer?
We provide remote customer service, international recruiting, and staffing solutions for various industries, including sports goods, cruise lines, theme parks, and more.

3. How can I contact Telurvision Solutions?
You can reach us through our Contact Us page or email us directly at info_solutions@telurvision.com.

For Clients

1. How do I partner with Telurvision Solutions?
Visit our Investors & Partners page for detailed information on partnering opportunities. You can also contact us for a consultation on how we can assist your business.

2. What industries do you serve?
We work with Fortune 500 companies across diverse industries, including sports goods, tourism, entertainment, and retail, among others.

3. How can I access the Client Portal?
Clients can access the secure portal by visiting our Client Portal page and entering their login credentials after registration access is given.

4. What are the benefits of working with Telurvision Solutions?
We offer access to a network of skilled remote agents, cost-effective solutions, and a tailored approach to customer service that aligns with your company’s unique needs.

For Remote Agents

1. How do I become a remote agent with Telurvision Solutions?
To join our team, visit the Careers page, review the open positions, and apply online. You’ll be contacted by our Recruitment Manager if you meet the qualifications.

2. What are the requirements to work as a remote agent?
To work with us, you need a reliable internet connection, a quiet workspace, and a computer with the necessary specifications. Some roles may have additional requirements, such as customer service experience.

3. What training do you provide for remote agents?
We offer a tiered training program for remote agents to enhance their skills. You can explore our training options by contacting us.

4. How do I access resources for remote agents?
Log in to the Agent Portal to find resources, training materials, and important updates. Also you can register for a training session.

Training & Support

1. What does the Remote Training program cover?
Our training covers everything from the basics of remote work to advanced client management. Each tier provides a deeper level of insight and practical skills. Check out our training details on the Remote Training page.

2. Will I receive a certificate after training?
Yes, successful completion of the training course grants you a 'Remote Readiness Basics' Completion Certificate, which you can showcase on your professional profile.

3. How can I get support during my training?
Our Agent Onboarding & Support Specialist, Ben, is here to assist you. Reach out through the Help Center in the Agent Portal or contact us directly.

Policies & Legal

1. How do you handle data privacy?
Please refer to our Privacy Policy to understand how we manage your data and ensure your privacy.

2. What are your terms of service?
Our terms and conditions are detailed in the Terms of Service page. Please review them carefully.

3. Do you offer refunds for training or portal fees?
No, fees for training and portal access are non-refundable. Please review the training content and requirements carefully before enrolling.

Technical Support

1. What should I do if I’m having trouble logging into the portal?
If you’re facing login issues, try resetting your password using the 'Forgot Password' link. If the problem persists, contact our support team through the Help Center.

2. I didn’t receive the verification email. What should I do?
Please check your spam or junk folder. If the email isn’t there, contact us for assistance.

3. Who do I contact for technical support?
You can get technical help by visiting our Help Center or emailing support@telurvision.com.

Other Questions

1. How can I stay updated on new job openings and company news?
Subscribe to our newsletter via the Newsletter Signup page and follow us on social media for the latest updates.

2. Where can I find your latest events and webinars?
Check out the upcoming events on our Events page.